Please note that all PPL email addresses have changed. Our emails have changed from ending in @pcgus.com to ending in @pplfirst.com. Please change the end of any email you have on file for us to @pplfirst.com or check our Contact Us page to ensure your email will reach us.
Are you interested in gaining additional work as an attendant in the CDASS program? Click here to register and join the CDASS Attendant Directory!
CDASS is a service delivery option that helps people with brain injuries, mental health issues, physical disabilities, spinal cord injuries and aging direct their care and attendant services. If you qualify, you will be able to:
Work with your case manager to develop a care plan that meets your needs and goals and to change your plan if your needs change.
Decide how much to pay for services, and negotiate with caregivers (within your budget).
Find, hire, manage, and dismiss your caregivers.
Use BetterOnline to monitor your caregiver’s hours and spending.
Use BetterOnline and Time4Care to review, approve, and submit your caregiver’s timesheets.
Payroll – We process payroll for your caregiver using money from your budget.
Employment tax requirements – We handle all employment-related taxes for you, including federal, state, local, and unemployment.
Monthly budget management – We help you keep your spending on track.
Enrollment support – We help you and your caregiver with enrollment and training through your enrollment specialist.
Customer service – Our friendly and professional customer service agents are available five days a week to help you with any questions.
Service reports – With our reports you’ll always have a clear picture of the services you’ve received.
Employer of Record – We help participants, or their chosen employer of record, establish employer status.
Both participants (employers) and caregivers (employees) have lots of timekeeping to do when working in a self-direction program.
Time4Care is our highly rated mobile solution for Apple and Android smart devices.
Reminders to submit timesheets
Timesheet submission and approval alerts
Timesheet error checking
Offline time entry
Simple calendar interface
Privacy features
Documentation
Instant timesheet approval
Works right in the MyAccount/BetterOnline portal
Electronic Visit Verification (EVV) is used in your program. Submit and approve timesheets with Time4Care EVV, our easy-to-use mobile app.
PPL also offers a telephone reporting option for attendants to clock-in and clock-out of their shifts. In order to use the telephone reporting option, the member’s telephone number must be registered with Customer Service.
Here are some things that will help you learn more about EVV and how to use the Time4Care mobile app:
If you have questions or feedback related to EVV, or you need assistance using Time4Care, telephone reporting, or BetterOnline, contact PPL’s EVV Help Desk.
PPL’s EVV Help Desk
Visit the Department of Health Care Policy & Financing (HCPF) EVV website for more information and resources about Colorado EVV, CDASS compliance requirements, and how to request an EVV exemption. If you have questions or feedback related to EVV or need to escalate an EVV issue to HCPF for a resolution, you can contact the EVV Unit at HCPF_EVV@state.co.us or 303-866-3238.
Please join us on the first Wednesday of every month at 3:00pm MT for EVV Training!
Better Online is a web-based app that keeps you organized. It gives you the tools and info you need to manage your self-direction journey, and your case manager a way to monitor your services. Handle timesheets, check how much you spend each month, and get answers when you need them. It’s easy to use and available from any internet-connected device. When you enroll with PPL, we will train you and your attendants to use BetterOnline with confidence–we’ll also train your case manager!